Feel the Force - Become a Business Jedi

Further to my last post on getting your attitude right, here is part 2. So in the last post the suggestion was that negative things (and people) are not going to help you get to a positive Attitude (or a YES Attitude as the author calls it). And it is fair to say that negative thoughts and feelings are caused by real things that happen every day. The author says "shit happens, people happen and shit people happen". "Your reaction to the negative crap, or negative people who enter your life (or in your life), is the FATE of your ATTITUDE." This re-enforces the mantra of who you hang around matters. To break through the negative things the author provides a list of positive things that will help your attitude..... Anything funny - always aim to have fun Personal Meditation - your mind and body are interconnected Taking a walk - a great way to start the day or clear your mind (and get some sunlight) Positive self talk - praise yourself Helping others without expectatio...

  I am reading a little book called The Little Gold Book of Yes Attitude.... it is by Jeff Gitomer. Yes a boy from Croydon CAN actually read, albeit a little slow 😃. I am not a lover of reading but I do appreciate learning and sharing things that resonate with me and that I know could help others. Maybe even you...? I tend to listen to audio books instead. But right now I'm reading, appreciating and sharing!! In our business we talk about having the right ATTITUDE if you want to be more successful. I often talk about the "Top 20" as being the place you should be if you want to be successful. Without doubt your ATTITUDE can make or break YOUR success in business and life. This book is all about attitude and while we all have a good appreciation of what "attitude" means, but do you actually think, reflect and take action to improve your attitude? You have the choice to learn, change, adapt and improve. But, it is up to you. And if you find yourself saying "I...

 This video covers the very simple question of WHY...? Too many people are giving away information to customers without really qualifying the customer. Why spend time dealing with customers or giving them your information if they are not prepared to share things with you? We are trained from a young age to answer questions from customers, so this may feel uncomfortable. But WHY....? And if you want to watch a video that shows how the question WHY can really unearth the truth watch this.... https://www.youtube.com/watch?v=6y5Zcat0-_U&t=10s 

In this video we share 2 simple and easy ideas to help make you stand out from the majority..... Saving the names of your customers (past and present) will make you stand out from the majority.   If you can spare the 19 seconds it takes to save down the contact number and name of each customer will put you in the Top 20 of business owners.  How much more impact will you have with customers if you can answer the phone and know who is calling, and then make it personal.............?  "Hi there Mrs Taylor, its Sean speaking, how can I help you.....?" Imagine a customer from a previous year calling you and you answer with their name.....!!  It is so simple but MASSIVE. And then on the other hand do you store your own details as  CONTACT in you phone - full name, phone number and email.... AND WHAT YOU DO!! This then makes it easy to "share" you Contact Card with customers and they can then simply save your details in there phone at the press of a button. Anoth...

I have a confession to make..... last night at precisely 17:45 I received my vaccination JAB!! Yes, a doctor stuck a needle in me and wished me all the best. I had the Pfizer jab which meant I had to wait 15 minutes to make sure there are no side effects and off home and wait for the antibodies to do there stuff. As I have said before, there are reasons to be cheerful (although that is a bit selfish). I haven't told many people about it but when I have I tend to get asked how I managed to get the jab... Sometimes I tell them I paid to jump the queue 😀 - which I didn't. Sometimes I tell them that I look good for an over 65 year old - and I do that to stop them from being that rude like my brother was. Sometimes I just tell the truth. People are clearly judging me on what they see without knowing the facts. We all do it.... judge people, judge customers....... without really understanding all the facts.  And this is the point of this blog.... Stop making quick judgement (or assu...

I talk a lot about being in the Top 20 or striving to get into the Top 20..... This term "Top20" is from a set of business statistics that highlight how only 20% of businesses are successful (ie. really making good money and thriving). And the sad reality is that while 20% are successful there is the 80% that are NOT. (80% = 60% getting by and 20% struggling) These are stats that I learned during a business conference in 2012 and hold true today. Ultimately the definition of "successful" will vary depending on what you are trying to achieve (in business and life) so consider the term "Top 20" aimed at you if you are not happy with the results you are achieving at the moment. Aiming to be in the Top 20 is about constantly learning, adapting and pushing you and your business to where you want it to be.  What I find is that so much you learn in life can help your business and so much you learn in business can be used in life.... So how did a simple walk get m...

There is no doubt that many people are not making the most of the information and functionality of the system.  This session covers off 1 Key aspect of the Ops System - The Dashboard. Do you understand what the Dashboard is telling you..?