30,000 Reviews

Back in April 2017 we discussed the value of online Customer reviews at the first Group Conference at the Birmingham Motor Cycle museum.

In those days we might have had 30-40 attending.

One of the talks was on Reviews and what Review platform everyone preferred..?

There was lots of differing opinions but with the help of Trustist it meant we could accommodate everyone.

In 2017 the Group has amassed not much more than 1,000 reviews in over 10 years but following that meeting the Group hasn't looked back.

There were some cynical views from around the network but they have been silenced through the results achieved since.

We have a very specific process for collecting reviews and that is why we rhythmically collect hundreds a week.

If you are a top operator you will know when to ask for a review and how to ask for a review. And if you are one of the best you will even follow up (nicely) to remind a customer of the importance of a review - good or bad. 

The best performers get over 30% of their jobs reviewed.

The best collect reviews across multiple review platforms as they understand how they help get more customers.


Remember - reviews are the lifeblood of your business.


The Rules
  1. You have to have provided a service or advice to a customer.
  2. You cannot subscribe to any "paid for" review service
  3. You cannot ask for a 5 star review - reviews of any score all count and bad reviews provide an opportunity to tackle any issues
  4. A customer can leave reviews across multiple review platforms.



Location: Henley-on-Thames RG9, UK

Comments

Post a Comment

Popular posts from this blog

Turning Customers into Raving Fans....

Image
  Check this out.... I was in London the other weekend watching my daughter Tori doing the London 10K run. It was a great little run through the streets of the West End, along the Embankment, past Big Ben and then to Downing Street. At the end of the run we decided to go for lunch in Covent Garden.  You'll probably know that there are lots of restaurants around Covent Garden and there is a certain one called Flat Iron. It was recommended to us but you can't book. After a short walk we arrived to find a queue of people waiting to get in for meal. And I mean a queue - check out the photo. We were starving so we didn't bother waiting and moved on. However, this got me thinking... how can a little restaurant attract so much attention and yet other restaurants nearby were empty? What was this place doing that clearly had raving fans queuing to get in for food? I appreciate that we are in a very different market than a restaurant but doesn't it make you think?  What am I doin...
Read more

Learn From the Best..... a chat with Carl Traviato

Image
In business we all need to learn.... and the best way to learn is to find people who are good at what they do, spend time with them, listen and learn. The facts in business are that only 20% of businesses in the UK are in really good shape and only 5% absolutely killing it. It can be hard to know the truth from the bullshit so you need to be astute and be good at filtering out the good from the bad. Here is one person in the network who I can assure you is good at what he does and more importantly, how he does it.... It is a 25 minute video but watch, listen and learn.
Read more

Where is your AIM?

Image
Check out this image....    This is from a workbook from a recent conference I attended. As you know I try and attend a few external conferences to extend, or reinforce, my knowledge. This picture resonated with me so much as I know it to be true for so many business owners. So my question to you is...... Where is your AIM? I appreciate that is quite a big question so let's just start with the current year... 2024. Have you got a Sales Target (aim) for this current year? Or maybe you work to the tax year which ends in a few weeks? And if you have a bigger AIM for the future does your aim for 2024 get you closer to where you want to be..? I have attached a link in this blogger to a spreadsheet that may help you calculate your AIM for the current year.  Sales calculator (stress free sales) The sheet works to a monthly Sales figure which should help to assess what level of sales you require each month. Simply download the file and fill in the yellow cells and see what is sho...
Read more