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Release the Stress....

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Profit Pilot • Technician Toolkit Find your “stress-free point” That golden number where your business and personal expenses are covered each month, and you can stop worrying about what’s coming in. 🚀 Try the tool — STRESS FREE POINT Learn more Why this matters Running a business isn’t always easy, but when you know your numbers, you take a huge step towards releasing the stress and giving yourself back a bit of headspace. Here’s what I’ve created for you A simple tool to help you work out: Exactly how many sales and jobs you need each month to cover all your outgoings (yes, including those cheeky coffee stops ☕). Where you’re investing your marketing % , and how small changes (like convert...
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Key things (activity and actions) that will help you and your business grow

What is covered in this video?   Why This Matters You’re being challenged to honestly assess whether you’re truly focusing on the basics that drive results.  These reminders come from real conversations with the marketing team and franchisees. If you want to get the best outcomes, make sure you’re not just “doing the do,” but doing it with focus and intensity.  Don’t forget: support is available—use your digital team, partners, or admin help as needed.   1 . Get Reviews & Replies  A Priority Reviews are the lifeblood of your business.  It’s not just about how many you have, but how recent they are and where they come from. Google reviews are crucial, but don’t neglect Facebook, Checkatrade, or other platforms. If you’re not actively asking for reviews and making it easy for customers to leave them, you’ll miss out.  Don’t just rely on automated systems—ask directly. Replying to reviews is just as important. Some platforms reward you fo...
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Busy times can be the enemy.....

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  I have had some interesting conversations with various franchisees over the last few weeks.   And, in all honesty, not necessarily good ones!! Here is an email to read and reflect on…………….   We all need reminders, including me… WATCH THE VIDEO HERE OR READ THE BLOG     You will appreciate that running your own business is a tough gig and we all want to find the magic something, the one thing, that will make it all good.   Success is about a constant turn of the engine to keep moving forward even if there are a few bumps in the road.   The reality is there is rarely a magic one thing that will help makes things easy. (I really wish I had a magic wand 😊 ).   Doing the necessary things can become repetitive or even boring, or we can become lazy or reach a place of “comfort” and stop doing things because we don’t think they are important.. Making your life easy is by doing the things that aren’t always easy. As I once heard – “do ...
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Positive bias….. worth a 2 minute watch

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I am not going to apologise for sending this and I know you may be someone that thinks this is all nonsense. However, I know from personal experience, and from working within our fantastic community, that our brain can be our worst enemy....     Maybe yours is to? I see the impact of “negativity bias” play out every day with people looking for reasons why things are going well or to plan. They search out reasons to validate their negative thoughts… many of which are just things that fit the narrative rather than the truth. This is a natural fight or flight reaction of the brain, so this idea of “positive bias” could be hugely powerful to you and help push you and your business forward?   Check it out – it is only a couple of minutes.   https://www.facebook.com/share/v/173bNvPZdh/?mibextid=wwXIfr   Since I took on running my own business, I have opened my mind to listening and learning (almost on a daily basis).  Much of what I have learned ...
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There are only 3 ways to increase Sales in your Business

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I was clearing through some files today (yes, I still print some things off 🙂) and I came across some notes that really resonated with me. Maybe it will resonate too......?? When it comes to business growth there are JUST 3 obvious and basic principles that you must focus on; Increase the number of customers Increase the average spend from each customer Increase the frequency of a customer purchasing again All of these things are in your control and you could increase your sales starting tomorrow if you implement simple changes in the way you operate. ##1 Increasing the number of customers  is largely down to the activity you put into your marketing - time and money in the usual currency. No or low investment = low sales..!!! ##2 Increasing the average spend from each customer  is probably the easiest one to crack; Put your prices up - it is rare that anyone has increased their price and then lowered it again. Provide more service to each customer - can a customer "go large"...
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Location: Henley-on-Thames RG9, UK
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Are you Following Up enough

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  I have had an interesting week and have spent a bit of time with a number of franchisees. I massively enjoy talking to you all and always come away with some new thinking, or something happens that acts as a reminder for me. I was chatting to a small group saying how pissed off I get when you put in a quote and then you never hear again. Well that had happened to me a few times over the last couple of weeks – a couple of nice quotes had been put forward after following my structured process and then radio silence. For some reason some prospects seem to have access to the “witness protection scheme”…… uncontactable. And the fact was I had followed up more than a few times on each…… and got nothing back. However, following my trip I was determined to get an answer and find out why they hadn’t purchased from us. I was determined to ensure that I either got a return for my time investment by getting a “yes” or I found out the reason they had not moved forward. Happily I can confirm t...
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Turning Customers into Raving Fans....

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  Check this out.... I was in London the other weekend watching my daughter Tori doing the London 10K run. It was a great little run through the streets of the West End, along the Embankment, past Big Ben and then to Downing Street. At the end of the run we decided to go for lunch in Covent Garden.  You'll probably know that there are lots of restaurants around Covent Garden and there is a certain one called Flat Iron. It was recommended to us but you can't book. After a short walk we arrived to find a queue of people waiting to get in for meal. And I mean a queue - check out the photo. We were starving so we didn't bother waiting and moved on. However, this got me thinking... how can a little restaurant attract so much attention and yet other restaurants nearby were empty? What was this place doing that clearly had raving fans queuing to get in for food? I appreciate that we are in a very different market than a restaurant but doesn't it make you think?  What am I doin...
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Location: London, UK
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